ATM Frequently Asked Questions

Frequently Asked Questions

With QR Code Transactions in VakıfBank Mobile Banking, you can perform your deposit and withdrawal transactions quickly by scanning the QR code on the ATM screen with the camera that opens on the mobile banking screen.

If your money is retained during a transaction at VakıfBank ATMs, you can create a request for the refund of your retained money through the ATM screen by calling the VakıfBank Customer Communication Center at 0850 222 0724, or from our branches.

You can only withdraw money from our ATMs in EUR and USD. Click here for information about ATMs with foreign currency feature.

You can access the information about the closest VakıfBank disabled-friendly ATM to you here.

The money deposited from the ATM is credited on your account or card at the time of the transaction

The money deposited from the ATM is credited on your account or card at the time of the transaction

You can update the specification of your receipt preferences at the ATM through the Other Transactions - My Personal Definitions - Receipt Preference menus