- Access our website by typing www.vakifbank.com.tr in the address line of your browser and access our Internet Banking application from the page that will open.
- First, close all open browser windows. Then connect to Internet Banking by opening a new window. When you connect to Internet Banking, make sure that our site address starts with 'https'.
- The 'closed lock' icon should appear in the browser window. If there is no 'closed lock' icon, do not perform banking transactions and exit the system immediately. The lock sign indicates that the connection is encrypted
- Check whether the security image displayed at the login stage of Internet Banking is the same as the one you have previously selected, and in case you see an image different from the one you have selected, call our Customer Contact Center at 0850 222 0 724 to report the situation before proceeding with the transaction.
- Once you have finished your transactions in Internet Banking, close the application by clicking the 'Secure Exit' button.
What we do for your safety;
Your safety and privacy is important to us in all financial transactions you perform through VakıfBank Internet Banking. We continuously update our existing security applications and implement new security measures by closely following the technology in order to keep your privacy and security at the highest level every time you use Internet Banking. In this regard, the sensitivity we have shown has enabled us to launch our new application, Mobile Signature. You can restrict Internet Banking in a way that suits your own usage style with the Security Settings option.
Our advice to you;
Our Bank takes precautions for your security, and some small precautions you can take also play an important role in ensuring your security:
- Update your operating system regularly. This prevents possible vulnerabilities from being exploited.
- Always use the latest version of your internet browser.
- Always use an antivirus software and update it regularly.
- Install and activate a firewall on your computer.
- Only use software from trusted sources.
- Close all other programs on your computer during Internet Banking transactions. Do not chat, surf or download files during this time.
- Do not use Internet Banking on an unfamiliar computer or on shared computers (such as internet cafes).
- Never share bank accounts and/or passwords over the phone or email.
- We will never send you an e-mail asking for your passwords, asking you to update your information or change your passwords, or containing links directly to our website. When you receive such an e-mail, please call the Customer Contact Center at 0850 222 0 724 as soon as possible to report the situation.
- Please take care for the confidentiality of your user information. Do not write down your password or save it on your computer or browser. Do not use passwords that can be easily guessed by others, such as date of birth or phone number. Do not use consecutive numbers next to each other or more than two consecutive numbers as your password, and make sure that your new password is different from the last two passwords you used.
- Please install the Mobile Banking application only via Apple Store, Google Play Store.
- All records of all activities carried out through Mobile Banking are kept within the framework of our Bank's privacy policy.
- Regularly update your operating system. This prevents vulnerabilities from occurring.
- Only use software from trusted sources.Only use software from trusted sources.
- Never share your bank accounts and passwords over the phone or e-mail.
- After completing your transactions in Mobile Banking, please close the application by clicking the 'Exit' button.
- Do not accept files via Bluetooth that you do not know the source and reliability of. Having Bluetooth turned off will allow you to make more secure transactions when using Mobile Banking.
- Please call the Customer Contact Center at 0850 222 0 724 for all problems and suspicions you encounter while using Mobile Banking for your security.
Device Authorizations
For your protection, we request authorizations to prevent the VakıfBank Mobile Banking application from being used in fraudulent transactions and to ensure that the application can only be accessed with your device. The Authorizations granted by you will not be used to access your phone book or other personal information and documents. Detailed information on authorizations can be found below.
- Phone authorizations: You can call VakıfBank Customer Contact Center through the application,
- Location authorizations: See the nearest branches and ATMs on the "Nearest VakıfBank" screen,
- Authorization to access Google services: Showing the nearest branches and ATMs on Google Maps,
- Network connections and WiFi connection authorizations: You can use the app by connecting to the internet,
- SMS reading authorization: Automatic entry and verification of the passwords we send via SMS,
- Photo/Media content authorization: Ability to store images within the app on the phone to improve app performance,
- Identity authorization: Required to access Google services and to receive Pocket Signature notifications.
- Your password is personal information. Never share your password with anyone, including bank personnel, either verbally or in writing. When entering your password at POS or ATMs, please pay due attention to the confidentiality of your password. If you forget your password, call the Customer Contact Center at 0850 222 0 724 to get a new password.
- Please ensure that your password does not consist of easily guessable numbers such as your birthdate, phone number, or card number, and avoid using sequences or easily discernible numbers like 33333, 12345, 24862, 25808, or those that can be deduced from your typing patterns.
- Please take care to ensure that the PIN you have chosen for your bank card differs from the PINs associated with your Internet Banking, Customer Contact Center, credit card, or other bank card/credit card.
- Do not write your PIN on your card or anywhere else, do not store it on your mobile phone or computer, and refrain from keeping it written in your wallet.
- Please change your PIN at regular intervals.
- When entering your PIN at POS terminals or ATMs, always ensure to keep it concealed and make sure there are no individuals around who could potentially see your PIN. In case of suspicion, please contact us at our secure Customer Communication Center at 0850 222 0 724 to report any concerns for your security.
- Do not leave the ATM until your transaction is complete and you have safely retrieved your card. Do not seek assistance from unfamiliar individuals.
- When you encounter a suspicious situation at the ATM where you are conducting a transaction (such as a device that appears to have been tampered with), for your security, please immediately call the Customer Contact Center at 0850 222 0 724 and provide information before proceeding with the transaction. Ensure that there are no suspicious individuals around you.
- In situations where your card gets stuck or trapped in the ATM, do not seek assistance from individuals who offer to help, and refrain from entering your PIN. Ask for help from bank personnel or call the Customer Contact Center at 0850 222 0 724 without leaving the ATM.
- Use your own phone or the nearest secure phone when calling our Bank and always dial the phone number yourself. You can easily make an emergency call by saving the number of our Bank's Customer Contact Center in your phone.
- In case of theft or loss of your card, please call the Customer Contact Center at 0850 222 0 724 without delay to close your card.
- Malicious individuals may falsely claim that if you re-enter your PIN when your card is stuck in the ATM, your card will be returned or canceled. They may even offer to assist you in calling your bank using their own cell phones, with the intention of obtaining your card's PIN. If you find yourself in such a scenario, to ensure your safety, kindly report it by dialing the Customer Contact Center using your own mobile phone or the nearest secure phone.
- For security purposes, our bank may request you to change your card PIN, send you a new card PIN, or temporarily deactivate your card in case of suspicious situations like your password not meeting the designated security criteria or if your card or PIN has been compromised through methods such as card trapping or card cloning. Use your new password in such cases and never use your old card password. Please call the Customer Contact Center at 0850 222 0 724 or our branches to open your card if your card is disabled.
- When using the Customer Contact Center, you need to go through various security steps in order to receive information and make transactions.
- All conversations during the services you receive from the Customer Contact Center are recorded for your security.
- Some information is asked for your security during the transactions you make by connecting to your Customer Representative.
- When you make transactions through the Customer Contact Center, you can enter your password using the keys on your phone, so you don't have to share your password.
You can receive the statement of your transactions by e-mail or fax upon your request.
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